A Risk-Benefit Perspective on Early Customer Integration by Christoph Kausch PDF

By Christoph Kausch

Shopper integration within the early innovation section has been thought of the strategy of selection in conception and perform. starting to be event with the concept that has proven unforeseen unwanted effects which may even outweigh its well-known benefits. consequently, administration should be capable of investigate prematurely no matter if the involvement of shoppers will upload total price to each particular innovation project. To help yet to not change the ultimate managerial selection, a mathematical formulation is built. It can be utilized to every kind of strategy constructions, takes under consideration the hazards and advantages contingent on a company's scenario in addition to risk-reducing and benefit-increasing measures and interprets them into numerical values. The ensuing determine shows the potential price of shopper integration in a particular undertaking.      

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Extra resources for A Risk-Benefit Perspective on Early Customer Integration (Contributions to Management Science)

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Elements of the Empathic Design method The Ulwick method first came into use in 2002. On observing the innovation process in various companies, Ulwick (2002) discovered that many innovative products failed in the market although customers had been involved in the concept development. In contrast to the previously described integration methods, he put the failure down on too much and too early reliance on customers’ wishes. According to him, it is not the customers who should decide on the form of a new product but the company experts.

Both motives for customer integration are described in detail by Hayes and Wheelwright (1988). Since the 1970s, active cooperation with customers has been an object of scientific research, starting with Achilladelis et al. (1971) and Rothwell et al. (1974) who stressed the importance of understanding customers' needs for a successful product development. An active role for customers as idea generators was first suggested in the 1960s (Enos 1962; Freeman 1968). Concrete recommendations for customer integration in the idea generation stage were advocated by von Hippel who developed the Customer-Active-Paradigm (CAP) (von Hippel 1978: 40, 1979: 84) as opposed to the Manufacturer-Active-Paradigm (MAP) (von Hippel 1978: 40, 1979: 84).

3 Customer integration uc tio n Prototype Development and Testing Observation Empathic Design Solution Finding Data Collection Reflection and Analysis Source: according to Leonard and Rayport (1997) and Koen, Ajamian et al. (2002) Fig. 8. Elements of the Empathic Design method The Ulwick method first came into use in 2002. On observing the innovation process in various companies, Ulwick (2002) discovered that many innovative products failed in the market although customers had been involved in the concept development.

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