Henry C. Metcalf, L. Urwick's Early Sociology of Management and Organizations: Dynamic PDF

By Henry C. Metcalf, L. Urwick

Mary Parker Follett used to be a favorite enterprise thinker of the interval, who agreed with Sheldon concerning the have to emphasize human components in administration, yet putting higher tension at the have to advance a technological know-how of cooperation.

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As long as trade unionism is a defensive movement, as long as employers’ associations are defensive movements, we shall have obscurities. As long as internationalism is what it is, evasion will go on. Of course not to appear to evade is part of good diplomacy, for you don’t want the other side 10 CONSTRUCTIVE CONFLICT to think you are trying to “get by” on anything. But we shall continue to evade or suppress as long as our real aim is not agreement, but domination. Lord Shaw, chairman of the Coal Commission, put it as one of the essentials in arbitration that both sides should genuinely desire agreement.

We shall not arrive at the same conclusions, there may be a good deal of difference of opinion among us. What I urge is not that you adopt my principles, but that you stop to think what principles you are acting on or what principles you intend to act on in this matter, and then try giving orders in accordance with those principles as far as the methods of your firm permit. 24 THE GIVING OF ORDERS And next I urge you to note results; for our first decision should be tentative. We should try experiments and note wh ether they succeed or fail and, most important of all, why they succeed or fail.

Will the stock in transit or in the hands of customers reduce the number of turnovers per year? 4. Will the risk of damage to returned goods be great enough to jeopardize the regular profit? 5. Will the increase in sales more than offset any added cost in the administrative department? 6. Also psychological factors, as customers’ curiosity and caution. I have given this illustration at length because it seems to me that this is the method which should be applied to controversy. I wish indeed that every controversy might be considered a problem.

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