By Esther Cameron; Mike Green
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Extra resources for Making sense of change management : a complete guide to the models, tools, and techniques of organizational change, 3rd edition
The tool is self-support, and this he achieves by dealing with himself and his problems with all the means presently at his command, right now. If he can be truly aware at every instant of himself and his actions on whatever level – fantasy, verbal or physical – he can see how he is producing his difficulties, he can 52 ____________________________________________________________ Individual change see what his present difficulties are, and he can help himself to solve them in the present, in the here and now.
3 Unconscious competence Of course there is another cycle: not the one of starting at unconscious competence, but one of starting at unconscious incompetence! This is where you do not know what you do not know, and the only way of realizing is by making a mistake (and reflecting upon it), or when someone kind enough and brave enough tells you. From self-reflection or from others’ feedback your unconscious incompetence becomes conscious, and you are able to begin the cycle of learning. Kolb’s learning cycle David Kolb (1984) developed a model of experiential learning, which unpacked how learning occurs, and what stages a typical individual goes 19 The underpinning theory _______________________________________________________ through in order to learn.
6 The process of change and adjustment Source: based on Kubler-Ross (1969) Denial People faced with such potentially catastrophic change would often not be able to accept the information. They would deny it to themselves. That is, they would not actually take it in, but would become emotionally numb and have a sense of disbelief. Some would argue that this is the body’s way of allowing people to prepare themselves for what is to follow. On a more trivial scale, some of us have experienced the numbness and disbelief when our favourite sports team is defeated.