Download PDF by Don Tapscott: Office Automation: A User-Driven Method

By Don Tapscott

Outlines 5 assorted views on workplace structures, explains the way to confirm automation wishes, and offers info on cost-benefit research, pilot platforms, and the effect of recent expertise at the workplace.

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Extra resources for Office Automation: A User-Driven Method

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A recipient of a communication sitting at his/her terminal will be able to hear or see, and respond to, a message when it is convenient to do so. This has a number of benefits. Fewer interruptions increase worker's control; employees can receive a message when they are in frame of mind to give it a better, more reflective response; the quality of messages improves over less structured verbal communications; shadow functions caused by things such as busy telephones can be reduced; the office becomes less of a place, and more of a system as people can send messages to one another at any time and often at various locations.

The conclusion to be drawn from these differences is that for the foreseeable future the investigation required into the user environment will be much greater for electronic office systems than for traditional systems. The process of selection of applications, customization of existing products, cost-justification of solutions, and their implementation must be propelled by valid information from the user environment. 3. Why Is a Methodology Required? It is not possible simply to ask users what they need.

CONVERGING TECHNOLOGIES Before the 1980s there were three traditional technologies in the office which were relatively separate and independent. Data processing technologies included computers, storage devices, output devices, etc. Office technology included typewriters, copiers, adding machines, dictation machines, etc. Communications technologies included telephones private branch exchanges (PBX), telex machines, etc. These traditional technologies have been converging to the point that it is becoming impossible to view them as distinct technologies.

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